Terms & Conditions

Detailed description of goods and/or services

High Palms is a business in the tourism industry that provides holiday accommodation. It provides the website and receives and manages the payment transactions.

Delivery policy

Subject to availability and receipt of payment, booking requests and deposits (minimum of 50% of the total booking value) will be processed within maximum of 2 days and confirmation sent by email.

Cancellation and Refunds policy

The provision of accommodation and services by High Palms is subject to availability. Cancelled bookings will be charged for as follows:

  • Less than 14 days prior to the arrival date => forfeit 100% of the deposit.
  • Less than 28 days prior to the agreed arrival date => forfeit 75% of the deposit.
  • More than 28 days => forfeit 50% of the deposit.

In all cases High Palms will refund the client as detailed above within 30 days.

Full payment of intended (booked) stay, is due BEFORE or ON arrival at High Palms.

Customer privacy policy

High Palms shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment options accepted

The following payment options are accepted:

  • Payment may be made via Visa or MasterCard credit cards
  • Bank transfer into the High Palms bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for High Palms via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the High Palms website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by High Palms separately from card details which are entered by the client on PayGate's secure site. Please note: High Palms does not store any of the customer's credit card or payment details. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

High Palms takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and High Palms chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

High Palms may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by High Palms based in South Africa with owner Elvira Fausten.

Conditions of Stay

Please note that for any damage to, or breakage of, any of our property, the full sales price, estimated replacement value or repair cost will be charged. This includes lost keys, gate clickers or breakages not advised of on departure.

High Palms is a non-smoking establishment and smoking is only allowed in the garden or on the terraces (stoeps).

Wireless internet is provided free of charge (general emails and web browsing only). However, High Palms reserves the right to charge for excessive use.

Please drive slowly around the property as we have dogs, guinea fowl (and other guests!) wandering around. Please ensure that the gate closes properly behind you.

Please NO day guests without prior agreement/notification.

Indemnity Form

I, the undersigned, hereby agree and undertake :

Not to hold the owners of High Palms (hereafter called the guesthouse) and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection with the activities and / or maintenance and / or business of the guesthouse liable for any loss, damage, cost, expenses, claims, injuries or food indisposition of whatsoever kind which I may suffer and / or incur, whether directly or indirectly, as a result of my stay at the guesthouse and / or as a result of making use of the facilities of the guesthouse irrespective of whether the loss, damage, cost, expenses, claims, injuries or food indisposition which I may suffer as a result of my stay at the guesthouse and / or incur as a result of my stay in the guesthouse and / or as a result of making use of the facilities of the guesthouse arising from any negligent or otherwise acts and / or omissions of the owner of the premises and / or any of his employees and / or any other party appointed or contracted by the owner in connection with the activities, and / or maintenance and / or business of the guesthouse; but excluding intent or gross negligence, of the owner of the guesthouse and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection with the activities, and / or maintenance and / or business of the guesthouse;

To indemnify the owner of the guesthouse and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection with the activities and / or maintenance and / or business of the guesthouse against any liability for any loss, damage, cost, expenses, claims, injuries or indisposition of whatsoever kind which my spouse and / or my dependant(s) and / or my guest(s) and / or my employee(s) may suffer whether directly or indirectly as a result of the stay of my spouse and / or the stay of my dependant(s) and / or the stay of my guest(s) and / or the stay of my employee(s) in the guesthouse and / or as a result of making use of the facilities of the guesthouse irrespective of whether the loss, damage, cost, expenses, claims, injuries or food indisposition which my spouse and / or my dependant(s) and / or my guests and / or my employee(s) may sustain and / or incur, as a result of the stay of my spouse and / or the stay of my dependant(s) and / or the stay of my guest(s) and / or the stay of my employee(s) in the guesthouse and / or as a result of making use of the facilities of the guesthouse, arising from any negligent or otherwise act and / or omissions of the owner of the premises and / or any of his employees and / or any other party appointed or contracted by the owner in connection with the activities, and / or maintenance and / or business of the guesthouse; but excluding intent or gross negligence of the owner of the guesthouse and / or any of his employees and / or any other party appointed or contracted by the owner of the guesthouse in connection of the activities, and / or maintenance and / or business of the guesthouse;

That my stay at the guest house and / or my use of the facilities of the guesthouse is / are at my own risk and I voluntary choose to accept all the risks related thereto.